Delivery Info

 

What is the cost of delivery?

Delivery within South Africa is R60-00 for 3-7 working days or R120-00 for 2-5 working days. For countries out of South Africa a flat rate R 550.00 per order

Is there a minimum order for delivery?

No. We are happy to deliver anything you order, with no minimum order.

What happens if there is no one home when you deliver?

We will try to arrange for an alternative delivery option with you, but we reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.

 

Ordering

 

Can I place an order as a Gift for someone else?

Yes. Click the box to indicate that your order is a gift when you checkout. We will wrap your order as a gift and the delivery note will have no prices.

Will you have stock of the items that I have ordered?

We do our best to make sure that we have stock on hand of everything offered on our website. Despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. If this happens, we will contact you to let you know.

How do I know what price I will pay?

The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled.

Can I Order By Phone or Email?

Yes. Please contact us and we will assist you to place your order.

Can I order online if I do not live in Pietermaritzburg, South Africa?

You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

How do I know if my order has been successfully placed or not?

You’ll see a confirmation page when your order has been successfully authorised, and you will receive a confirmation email with the details of your order to the email address specified in your login details. If you can’t find the confirmation email, check your spam/junk mail folders. Contact us if you have any queries about your order.

How do I cancel an order?

Allow us to help you with this, please contact us for assistance.

 

Personal Details and Privacy

 

Are my personal details secure?

Yes. When we ask you to share private details with us, such as personal or payment information, we ensure that information is encrypted and protected with the best encryption software in the industry – SSL (Secure Socket Layer). (You will notice a lock icon at the bottom of your browser, such as Internet Explorer or Firefox, confirming that you are on an encrypted page when this is required.)

What is a Cookie, and why are they being used on this website?

A cookie is a small piece of information stored by your browser (for instance, Internet Explorer or Firefox) on your computer. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Poobie Naidoo’s website to speed up your identification and ordering and delivery processes. To prevent the website from accessing this information, simply disable your cookies in your browser options.

Will you sell my e-mail address or personal details to others?

Never. Your information is kept strictly confidential and is never disclosed to third parties. We will also only contact you with news of Poobie Naidoo’s special offers and promotions if you subscribed to our newsletter when you registered on our website. We are committed to protecting your confidentiality and have pledged not to share your information with any outside parties.

What happens if someone logs on using my details?

We strongly recommend that you keep your login details and passwords private so that only you can log on to our website. You have the option to change your password in the “My Account” section of the website. If you suspect that someone is accessing the site with your credentials please contact us.

What happens if I lose my password?

You can either request a new password to be sent to you by clicking on the “Forgot Password” link on the login page or contact us for assistance.

 

Privacy Policy/ Secure Payment Info

 

Are my credit card details safe?

Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.

How can I pay?

You can pay for your order using any major credit card, including MasterCard, Visa and Diners Club. We gladly accept Poobie Naidoo Gift Cards and Liberty Mall Gift Cards. Unfortunately, we don’t accept cash or cheques on delivery.

Can I pay cash or cheques on delivery?

No. We are only able to accept card payments via our website. You can use the following South African cards: MasterCard, Visa and Diners Club and we gladly accept Poobie Naidoo Gift Cards, Liberty Mall Gift Cards or Credit Cards.

 

Step-By-Step Instructions

 

Step-by-step instructions

  • Browse our product range or category.
  • Once you have located the product you would like to purchase, select a size option and then hit the ‘Add to basket’ button.
  • You can continue to browse and add items to your basket until you’re done. When you are finished, click ‘View cart’.
  • You can also enter the style code into the search box and press enter to search for a specific item.
  • To browse the latest stock just click on the magnifying glass next to the search box and it will take you to the latest arrivals.
  • Check that your order is all correct then click ‘Proceed to secure checkout’.
  • Identify yourself by capturing your personal information and delivery details. You can choose to have your order delivered where you wish: to your homes, your place of work or, if the purchase is a gift, you can also choose to have it delivered directly to someone else.
  • You’ll then be sent to our secure Credit Card payment page.
  • Your purchases will be delivered via courier to your door usually within 3 -7 working days, sometimes a bit longer, but we’ll let you know.
  • For remote areas not serviced by our normal courier we will have to deliver via Post Office.

 

Returns and Refunds Policy

 

Can I return goods purchased on-line?

Yes. We want you to be happy with your purchases. If, for any reason you’re not, you may return items purchased online to any Poobie Naidoo store for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 15 days of purchase. Kindly email melanie@poobienaidoos.co.za for a return or exchange request with your order number as a reference. The customer is liable for the courier cost for any return and/or exchange. The customer may arrange their own courier or If you require us to arrange a pick up and/or delivery we are happy to do so, but the courier fee will be R 140.00 for a collection and/or R 140.00 for a delivery, please note that we bear a portion of the courier cost on each order. (Please note that items purchased on any of our sales are subject to a separate returns policy). For hygiene reasons underwear (excluding bras), swimwear, etc, may not be returned or exchanged. Gift cards purchased will not be refunded. 

 

Shoe Care

 

Basic

 

  • Laces should always be undone before the shoes are put on or taken off.
  • Wipe shoes regularly to remove dust and initial dirt
  • Clean your shoes immediately after using them especially if exposed to dust and or mud
  • Wipe shoes with a damp cloth using lukewarm water and a mild soap
  • Use a recommended athletic shoe cleaner, or alternatively use a soft scrubbing brush – never a brush with hard bristles. This may damage the glues and materials used
  • Use only a sports specific shoe cleaner
  • When shoes are wet, stuff with paper to help maintain their shape
  • Wash the innersole separately
  • Do not machine wash your shoes as this damages the clue, fibers and materials used
  • Do not use strong detergents
  • Do not use bleach or any soap that contains ammonia – this will destroy the leather, glue and paintwork used on the shoe
  • Allow the shoes to dry for at least 48 hours before wearing them
  • Allow shoes to dry naturally at room temperature in a well-ventilated area
  • Do not force dry i.e. tumble dry, direct sunlight, oven, heater, microwave, or any other form of artificial heat

 

 

Terms and Conditions

 

Website Terms and Conditions of Use Relating to www.poobienaidoos.co.za; Arurox trading as Poobie Naidoo’s Sports Wholesalers.

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Arurox trading as Poobie Naidoo’s Sports Wholesalers (“Provider”) website located at the domain name www.poobienaidoos.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce and Privacy

The use of any product bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Delivery policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 days and handed over to a courier company for delivery to an address designated by the client. Unless otherwise specified, delivery is free. For very remote areas not serviced by standard couriers The Provider will deliver via Post Office, or to the nearest town to the User that is accessible by Globeflight Couriers within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Head Office : 67 Boshoff St, Pietermaritzburg, 3201 , or info@poobienaidoos.co.za

Returns / Refund Policy

Products may not be returned unless the incorrect product has been supplied by the Provider or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the customer returns the products within five days of receipt. In such an instance, the Provider will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, the Provider will refund the purchase price including delivery cost upon receipt of the returned products.

Export restriction

The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.

Payment Options

Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Provider’s bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for the Provider via PayGate who are the approved payment gateway for Nedbank. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by the Provider separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Updating of these Terms and Conditions

The Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

The Provider supplies certain information on the Website. Content currently or anticipated to be displayed on this Website is made available by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users

The Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of the Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider.

Although the Provider and the Owners offer goods for children, we do not sell directly to children. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

The Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za

Choice of Law

This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.